Privacy Policy

Our public website provides information about our services and hosts our blog content.

Email Opt-ins: We feature email subscription forms within our blog posts powered by our trusted third-party provider, Beehiiv. When you subscribe, we securely collect the information you provide (such as your email address and name) to send you updates and insights.

Analytics: Our website utilizes Orchids to collect basic, anonymous website analytics (such as page views and visitor counts) to help us understand our website traffic. We do not use this data to personally identify you.

To provide our high-level consulting services and initial business assessments, we collect the following types of information:

• Contact Information: Your name, email address, phone number, billing address, and company name when you book a consultation (including free strategy calls) or purchase a service.
• Financial Information: Payment details processed securely through our third-party payment processor (Stripe).
• Business Data: Confidential business metrics and information shared during our consulting and free strategy calls or within your dedicated Google Space.
• Call Recordings: To ensure the highest quality of service and accurate delivery of your business documents or strategy, we may record our video and phone consultations, including our free strategy calls.

We use your data strictly to deliver and improve the services you requested or purchased. This includes analyzing your business to provide insights during free strategy calls, creating your business documents, communicating with you in your VIP Support Chat, building custom business solutions, processing your recurring payments, and sending important administrative updates.

Marketing: If you opted into our email list via our blog, we will use your information to send you relevant content and updates. You may opt out or unsubscribe at any time using the link provided at the bottom of our emails.

Call Recordings: We record our video and phone consultations (including free strategy calls) strictly for internal reference and training to ensure the accurate creation of your deliverables and the best possible guidance.

We treat your business and personal data with the highest level of confidentiality. We utilize enterprise-grade infrastructure to ensure your information is kept secure:

• Payment Security: We never store your raw credit card information on our servers. All financial transactions are encrypted and processed by Stripe, a PCI-certified payment gateway.
• Data Encryption & Storage: Your confidential business documents and VIP Support Chat communications are hosted within Google Workspace. Google utilizes state-of-the-art encryption both in transit and at rest to protect your proprietary data.
• Email Marketing Security: Your subscriber data collected via our blog embeds is hosted and stored securely by Beehiiv, which adheres to strict, industry-standard data protection protocols.
• Strict Access Controls: Your private Google Space is strictly limited to you, your approved team members, and the core VolleyInstinct team. We never allow outside parties to view your data.

We are in the business of consulting, not data brokering. We do not sell, rent, or trade your personal or business information to outside companies. We only share your data with trusted third-party platforms (like Stripe, Google, and Beehiiv) that are strictly necessary to deliver our services and communications to you.

You have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, or request that we delete your personal information from our active systems, subject to legal and accounting data retention requirements.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: business@volleyinstinct.com.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last Updated" date, and take any other steps required by applicable law.