Privacy Policy

1. Website Privacy & Analytics

Our public website is strictly for informational purposes. We do not host contact forms, email opt-ins, or payment gateways directly on our site.

Analytics: Please note that our website utilizes Orchids to collect basic, anonymous website analytics (such as page views and visitor counts) to help us understand our website traffic. We do not use this data to personally identify you.

2. Information We Collect (Consulting Services)

To provide our high-level consulting services, we collect the following types of information:

• Contact Information: Your name, email address, phone number, billing address, and company name when you book a call or purchase a service.
• Financial Information: Payment details processed securely through our third-party payment processor (Stripe).
• Business Data: Confidential business metrics, operational documents, and strategies shared during our consulting calls or within your dedicated Google Space.
• Call Recordings: To ensure the highest quality of service and accurate delivery of your business documents, we may record our video and phone consultations.

3. How We Use Your Information

We use your data strictly to deliver and improve the services you purchased. This includes analyzing your business to create your business documents, communicating with you in your VIP Support Chat, building custom business solutions, processing your recurring payments, and sending important administrative updates. Additionally, we may record our video and phone consultations strictly for internal reference and training to ensure the accurate creation of your deliverables.

4. How We Keep Your Data Safe (Security Measures)

We treat your business data with the highest level of confidentiality. We utilize enterprise-grade infrastructure to ensure your information is kept secure:

• Payment Security: We never store your raw credit card information on our servers. All financial transactions are encrypted and processed by Stripe, a PCI-certified payment gateway.
• Data Encryption & Storage: Your confidential business documents and VIP Support Chat communications are hosted within Google Workspace (like Google Spaces, Docs, Sheets, and Meet). Google utilizes state-of-the-art encryption both in transit and at rest to protect your proprietary data.
• Strict Access Controls: Your private Google Space is strictly limited to you, your approved team members, and the core VolleyInstinct team. We never allow outside parties to view your data.

5. Third-Party Sharing

We are in the business of consulting, not data brokering. We do not sell, rent, or trade your personal or business information to outside companies. We only share your data with trusted third-party platforms (like Stripe and Google) that are strictly necessary to deliver our services to you.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, or request that we delete your personal information from our active systems, subject to legal and accounting data retention requirements.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: business@volleyinstinct.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last Updated" date, and take any other steps required by applicable law.